First Response Team Leader
Manchester – £31,000 - £33,000
My client is a top tier, national Personal Injury law firm seeking a First Response Team Leader to join their Manchester office. This is an exciting opportunity to be part of building and developing a brand new team.As a First Response Team Leader, you will be responsible for the training and supervision of a small team of first response call handlers, who will be taking inbound calls from new and existing clients regarding Clinical Negligence enquiries. The team will initially contain four call handlers with a view to expanding to around 10 over the coming months.
The ideal candidate will have previous call handling experience and a strong knowledge/understanding of Clinical Negligence. Whilst some team leader or supervisory experience would be ideal, the firm will also consider candidates without this as full training will be provided.
In addition to a competitive salary, the firm offers a range of employee benefits to include:
- Private medical cover
- Annual bonus scheme
- buy/sell holidays
- Flexible working
- Volunteering days
Abbie Clifford is a Senior Recruitment Consultant at Douglas Scott Legal Recruitment and has 5 years’ experience within the industry. Abbie spends her weekends performing as Frida in an ABBA tribute band, a fun fact that many people might not know about her. After a busy day, she enjoys unwinding by curling up on the sofa with snacks, a good book, and her cat (crazy cat lady alert!). Abbie finds it incredibly rewarding to help candidates secure their perfect job. Her advice to those looking to enter the legal recruitment field is to stick with it - it can be overwhelming at first, especially if you don’t have legal knowledge, but once it clicks, it’s a very rewarding career.
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Job Spec:
- Area of Law: Clinical Negligence
- Type: Private Practice
- Salary: £31,000 - £33,000
- Term: Permanent
- Location: Manchester
- Reference: 1162526
