New Clients Advisor

Greater Manchester – Salary negotiable based on experience

**New Claims Advisor**

Embark on a rewarding career as a New Claims Advisor, where your skills will be honed and your professional growth nurtured. This role offers a unique blend of responsibility and support, ensuring that you can thrive in a dynamic and fast-paced environment.

**Benefits:**

- **Comprehensive Training:** Full training provided to ensure you are well-equipped to excel in your role.
- **Cutting-Edge Technology:** Work with a state-of-the-art computer system, enhancing your technical proficiency.
- **Career Progression:** Opportunities for advancement for those who demonstrate commitment and capability.
- **Supportive Environment:** A team-oriented atmosphere where collaboration and mutual support are paramount.


**Key Responsibilities:**

- Accurately input and update client details on the company’s computer system (PROCLAIM).
- Gather data and input new claims and business enquiries.
- Proactively complete diary tasks to support the team, including liaising with referrers, third-party insurers, and medical agencies.
- Conduct attendance calls in line with quality standards, ensuring all key information is obtained and recorded.
- Work towards targets and deadlines, maintaining a sense of urgency and excellent customer service.
- Professionally chase paperwork and outstanding case information.
- Manage medical appointments in accordance with due process.
- Log insurance policies and communicate with witnesses as required.
- Perform administrative tasks, including document redaction, bundle preparation, and telephone support.

- Manage a high volume of work in a fast-paced setting.
- Provide quality and speedy service to clients and representatives.
- Meet service level standards and quality targets.
- Navigate and use basic functions of case management software under supervision.
- Prioritise workloads and recognise when senior intervention is needed.

**Skills and Experience:**

- Excellent customer service skills.
- Proficiency in PC use, with basic knowledge of Office Suite (Word, Excel, Outlook).
- Strong organisational skills and attention to detail.
- Excellent telephone manner and fact-finding ability.
- Ability to work well as part of a team.
- Develop and maintain excellent internal and external relationships.
- Core qualifications: GCSE Maths and English at Grade C or above (or equivalent).

This role is perfect for individuals who are detail-oriented, thrive under pressure, and are eager to develop their career in a supportive and progressive environment.

If you have the relevant skills and experience, please send your CV to georgia@douglas-scott.co.uk