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My client is an innovative and market leading software development company based in Lancashire serving clients in the energy sector ranging from new entrants to large existing suppliers.
The Application Support Analyst will be involved in providing front line support to clients and deploying software client site.
Description of Responsibilities
*Provide front-line support to customers
*Troubleshoot and resolve software problems, internally and externally
*Installation, configuration and maintenance of software applications to internal test environments & customer environments
*Work with project teams to investigate complex issues, identify and implement solutions to new and reoccurring problems in the deployment of applications
*Develop documentation that aide's successful implementation and operation of software applications for both new and established deployments
*Develop documentation and mappings of upgrade procedures for general and specific scenarios
Description of Responsibilities - Software Deployment
*Management of internal testing environments to ensure that these remain in line with customer sites and configuration
*Working with Test Team Manager and IT Support Technician to manage the environment requirements of the Test Team on a customer's environment, including variable parameters
*Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process
*Record and maintain system documentation and software inventories
*Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise
*Document problems and resolutions for future reference
*To understand the concepts of solutions implementation; assist in the implementation of new and amended solutions
*To report progress and participate in progress meetings
*To understand the importance of configuration management and participate within a formal configuration management system
*To understand the importance of change control and work within a formal change control system
*To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities
*To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan
*ISO Staff Awareness
*Follow IMS Policies
*Reporting of Incidents
Skills & Attributes
*Knowledge and experience of Software Deployment
*Knowledge and Experience of Customer Support
*Knowledge and Experience of Oracle & SQL databases
*Excellent Customer Service skills including Customer-Facing
*Strong attention to detail
*Strong problem solving, organisation and communication skills
*Excellent written and oral communications
If you wish to be considered for the position of Application Support Analyst, please apply below. Ryan Hargreaves our Legal IT specialist at Douglas Scott will be in contact you shortly.
Please contact Ryan Hargreaves, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.
Douglas Scott are Legal Recruitment experts and the UK's leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.
Please see our website (www.douglas-scott.co.uk) for more Legal IT jobs nationwide.
Douglas Scott are the Legal Recruitment experts and the UK’s leading law firms trust us with their legal vacancies. You can therefore apply for our Lancashire based legal jobs with confidence, we are a regulated employment agency and will discuss this role with you and seek your approval before submitting your application directly to the decision maker.
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